FAQs

Do National Police Credit Union guarantee the quality of content on external websites, also known as third party links?

​National Police Credit Union does not endorse or guarantee third party links. Read our full policy here.

Read More

How do I sign up for online banking?

​Get started today by entering your Member Number as your User ID.

Read More

Holiday Closings

Here you will find a list of upcoming Holiday Closings

Read More

How does National Police Credit Union use my personal information?

NPCU is a marketing division of Chicago Patrolmen's Federal Credit Union. Our privacy disclosure notification is generated by CPFCU and can be read here.

Read More

How do I make a credit card balance transfer?

​Please complete the credit card balance transfer form.

Read More

What are my Audio Teller options

Learn more about how to use the Audio Teller with this handy guide!

Read More

What is Overdraft Line of Credit?

What is Overdraft Line of Credit?

Read More

What is Mechanical Breakdown Protection?

Our Mechanical Breakdown Protection offering is called Route 66.

Read More

What is debt protection and how does it work?

Life and Disability Debt Protection allows you to safeguard your loan in times of uncertainty.

Read More

My contact information has changed. How do I update my contact information?

​Please use the Member Update Form​ to update your information. Open this FAQ for a link to the printable form.

Read More

What is an External Loan Transfer?

External Loan Transfer allows you to pay credit union loans from other financial institutions.

Read More

Do you offer purchase alerts and account monitoring?

You can monitor card activity with Visa Purchase Alerts.

Read More

How can a new Visa Debit Reward card benefit me?

Check out our Visa debit card page for more information.

Read More

How is my share secured loan rate calculated?

Check out our Share Secured Loan page for more information.

Read More

What is GAP Coverage?

GAP is designed to eliminate your unpaid net loan/lease balance in the event your vehicle is stolen or damaged beyond repair (totaled). Brochures in English and Spanish are available here.

Read More

What is Route 66 coverage?

It is the National Police Credit Union's extended warranty option for vehicles.

Read More

How do I keep track of my purchases?

All transactions made with your debit card are listed on your monthly account statement.

Read More

Is using a debit card safe?

Absolutely! Whether you’re shopping on the Internet, by phone, or in person, you’ll have zero liability for unauthorized signature purchases.

Read More

I applied for a loan, but my loan status shows that I don’t have a loan applications on file. How can I check my loan status?

To check the status of your loan application, please call us at (844)267-7283 and select option 1 when prompted.

Read More

How Does Write Your Own Ticket Work?

You don’t need to know what vehicle you’ll be getting, because we will provide you with a “blank” check.

Read More

The dealer told me that using a Write Your Own Ticket (WYOT) check is not safe. Is this true?

No. Please be assured that utilizing the Write Your Own Ticket (WYOT) check is just as secure as using any other draft!

Read More

Can I use my Write Your Own Ticket (WYOT) check to purchase a pre-owned vehicle?

No. The Write Your Own Ticket (WYOT) check can only be used for new autos at this time.

Read More

What if my Write Your Own Ticket (WYOT) check expires?

If your WYOT check exceeds the 60 day time period allotted, you will need to re-apply for the loan.

Read More

My address recently changed. How should I provide updated information to the credit union?

Please use the Member Update Form to update your information. Open this FAQ to obtain a link to the form.

Read More

Can I apply for a Write Your Own Ticket (WYOT) check and purchase my car out of state?

Yes. You can complete an application online or through the Call Center at (844)267-7283.

Read More

The dealership will not accept my Write Your Own Ticket (WYOT) check. What should I do?

You will need to schedule an appointment and have your auto loan disbursed through our conventional method.

Read More

Are my family members eligible to join National Police Credit Union?

All immediate family members are eligible to join National Police Credit Union.

Read More

Does National Police Credit Union Have a Mobile app?

Yes! You can use our mobile app to check your account balances, view your account transaction history, transfer funds between eligible accounts, pay bills on the spot, and locate an ATM.

Read More

How do I get started with the mobile app?

To use the new Mobile App, you must be enrolled in our online banking service.

Read More

Where can I find the CO-OP Shared Branch information?

Check out our Locations page for more information!

Read More

What to do if a member dies?

A spouse, joint owner, beneficiary and/or any other individual must notify the credit union.

Read More

What if a member is called to Active Duty?

The member automatically qualifies for a reduction in their loan and/or credit card interest rate and deferment of monthly payment (if applicable).

Read More

Can I switch over to E-Statements?

Yes! Simply log in to your account to sign up for our easy, and eco-friendly e-statements.

Read More

How can my debit card help me handle my banking needs?

Your debit card gives you 24-hour banking convenience. Simply use your card to make deposits or withdrawals, check balances, or transfer funds between accounts.

Read More

Why is my Home Banking login sending me to a loan application page?

You did not access your Home Banking account in the last 60 days. To regain access, contact us at (844) 267-7283.

Read More

What is a Personal Identification Number (PIN)?

A PIN is a numeric code you enter to enable a transaction at an ATM or point-of-sale terminal.

Read More

Can I use my debit card to set up recurring bill payments?

Yes. To set up recurring bill payments, simply contact providers that send you bills on a regular basis and ask if they can bill your debit card.

Read More

What bill pay options are available?

You may pay your bills using your debit card at the biller’s website.

Read More

What do I do when the merchant says enter your PIN for a visa debit card purchase?

Tell the merchant you want to make a credit purchase and sign the receipt.

Read More

When I make a purchase, do I have to give the merchant personal information?

No. You may need to present identification to the merchant, however, no other personal banking information, such as your PIN or account balance, can be accessed by merchants.

Read More

Can I get cash back with my purchases?

Yes. Simply inquire if you can get cash back before the cashier calculates your purchase total.

Read More

What other benefits will I enjoy with my Visa debit card?

See our Visa debit card page for more information!

Read More

Where can I make purchases with my Visa Debit card?

Your debit card can be used to make purchases at more than 25 million places that accept Visa.

Read More

What is a debit card?

A debit card is like a credit card, except that it "debits" money directly from your checking account.

Read More

Can I use my Visa debit card for purchases without paying interest charges?

Yes. Since the money for your purchases comes directly from your checking account, there are no interest charges.

Read More

What are your hours?

View National Police Credit Union's daily operating hours.

Read More

What happens if my National Police Credit Union Visa Credit or Debit Card is lost or stolen?

Please call the credit union at (844) COP-SAVE, or contact Visa directly.

Read More

Should I alert the credit union before I go out of town?

Yes, please. Complete the Travel Exemption form at least two days before you go out of town.

Read More

What are your locations?

National Police Credit Union is an online credit union; you can call us or visit a shared branch.

Read More

Can I make transfers between two or more credit union accounts?

Yes. You will need to Fill out a Cross Account Transfer Authorization and/or Disclosure form.

Read More

How do I set up or adjust Overdraft Protection?

Setup Overdraft Protection now by filling out our Overdraft Protection Form.

Read More

Where do I find the Online Banking login?

The online banking login is on the top left of every page of the website, in the header. See a simple tutorial here to learn more.

Read More

Is there an easy way to pay my monthly loan payment or put extra money aside for something special?

Yes! You can set up a monthly transfer from your savings or checking account by filling out our Transfer Authorization Form.

Read More

How do I transfer money to another financial institution?

Please fill out the outgoing wire form found in this FAQ to transfer funds to another financial institution.

Read More

Does National Police Credit Union have Online banking?

Yes! For information on online banking features and our mobile app features, visit our online banking page.

Read More

How do I transfer money into the credit union?

Incoming Wire Transfer Instructions​ provides the tools that you will need for wiring money into your account.

Read More

What is the National Police Credit Union Routing Number?

The National Police Credit Union Routing and Transit Number/ABA Number is: 271078146.

Read More

Do you carry or sell US savings bonds?

No, savings bonds must be purchased through the Treasury Direct website.

Read More