Audio Teller (888)-393-9968

Important Bank by Phone Notice to Members

On October 4, our 24/7 Bank by Phone system was updated with new features. 

Please listen carefully when you call as the menu options have changed. Bank by Phone helps make your financial management easier and convenient. 

Obtain checking or savings account balances, make loan or VISA payments, transfer funds, place a stop payment on a written check, and more! 

The Bank by Phone system's default is Touch Tone

  • Press 2 to use Voice Response

How to use Bank By Phone:

  1.       Dial: 888-393-9968, and press 1
  2.       Follow the menu prompts
  3.       Enter your account number and press #, then enter PIN and press #. 

If you need help resetting your PIN or getting your PIN call us at 800-326-8814 to speak to a Call Center Representative during business hours.

Quick Tips

  • Press 1 and the* key if you need help at any time during the call.
  • Press 3 and the * key to return to the main menu.
  • Press the * key to return to the previous menu.
  • Press the # key to repeat an option.
  • Press 9 and the * key to enter a different account number.
  • Press 8 and the * key to switch from touch tone to voice recognition
  • Press 0 to get transfer to a Call Center representative during business hours.
  • To end your Bank by Phone call, simply hang up.

Quick Reference Guide:

Please note that prompts customize to your account so please listen carefully to the options when calling. 

Money Market, Special Savings, and Christmas Club will fall under savings.

  • Press 1 or say Account Balance
  • Press 2 or say Share or Loan withdrawal
  • Press 3 or say Account History
  • Press 4 or say Transfer funds immediately
  • Press 5 or say Make an immediate payment
  • Press 6 or say More Options
    • Press 1 or say Stop Payment
      • Press 1 for Stop a Payment
        • Press 1 for specific check number
        • Press 2 for check range
    • Press 2 for Stop payment inquiry
  • Press 2 or say Change your PIN